Returns & refunds

Every JoCove gift is printed for one order, with the names and details you type in. We cannot resell a personalized piece, and that shapes the policy below.

Faulty, misprinted or wrong item — we make it right

A fault in the print, a flaw in the garment, a name printed differently from the preview you approved, or the wrong item in the parcel: email hello@jocove.com within 30 days of delivery with your order number and clear photos of the item, the print and the shipping label. We will reprint it for free or refund you in full, your choice. You will not need to post anything back.

Please check the preview before you order

We print exactly what you type and see in the preview. Spelling, names, dates and size are your choice, so a typo or a size that does not fit is not something we can take back. If you spot a mistake, email us within 12 hours of ordering and we will fix it before your gift goes into production.

Change of mind and cancellations

You can cancel within 12 hours of ordering for a full refund. After that, your gift is already being made, so we cannot cancel or accept returns for a change of mind.

A parcel that has not arrived

If tracking has not moved for 7 days or your parcel is past its delivery window, email us with your order number. A person reads every message and we will sort it out with you.

Refunds

Approved refunds go back to the original payment method. Processing times vary by bank, card issuer or payment provider.

Contact

DCMAhub LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, United States · hello@jocove.com · +1 307 291 8259